What we do
RL Canning is an Information Technology Services provider that is dedicated to making our customers successful. We offer innovative solutions and services that are specifically designed to accomplish your business objectives. On our Services page, you can check out the IT managed services we offer, which includes the primary services below as well as some specialty services we see many organizations need.
Digital Transformation
No business can run without employees. No employee can work without a great digital workplace. We partner with ServiceNow and NexThink to deliver great digital workplaces by increasing employee productivity while dramatically reducing IT operational costs. When employees work better, business works better.
IT Service Desk
Your employees expect a productive support experience with convenient contact options and self service capabilities. We help our customers transform their IT Service Desk experience from an inbound contact center to an outbound solution center saving your company time and money.
End User Support
User expectations have evolved dramatically with the advent of cloud and mobile technology. They expect convenient options and a great service experience. We combine innovative technology with people that understand how to use data and analytics to proactively support your end users saving your organization time and money. No more waiting for the helpdesk phone to ring!!!
Site Support Services
Do you have business critical sites with unique IT needs? For example, manufacturing sites, distribution centers, engineering centers, call centers, and research facilities to name a few. These sites have complex IT infrastructures and require support beyond the PC. We specialize in supporting these complex environments. Our people have the breadth and depth of experience to excel.
Configuration Management
Technology advances are enabling companies to transform configuration management from deskside deployment using traditional methods to zero touch with hybrid cloud provisioning, management, and control. We can help guide you on this journey.
IT Asset Lifecycle Management
Managing the IT Asset Lifecycle is so incredibly important to controlling cost and ensuring a productive digital workplace for your users. We take a broad look at the Asset Lifecycle from the ordering process, through delivery, deployment, stock room management, replacement and retirement. We push technology innovation and offer contemporary methods for managing your asset portfolio.
Interested in talking about how we can help you achieve your business objectives?
Why RL Canning?
For over 20 years, we’ve worked with customers from Fortune 1000 companies to Government organizations. What we have learned through this experience is that our customers appreciate our innovative solutions, adaptable services model, and our collaborative approach. These traits are made possible by our five core enablers, which make RL Canning the best partner for your IT Service needs.
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People & Core Values
You need great people and shared values with functional capabilities aligned to achieve customer success.
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Customer Engagement
Your trust is incredibly important to us. We built our Customer Engagement Model to make sure we are doing everything we can to make you successful and earn your trust. Our relationship management approach is to remain strategically engaged and aligned to customer outcomes.
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Delivery Model
We organize capabilities to deliver predictable performance with the flexibility to adapt to ongoing customer needs. Flexibility and adaptability is core to our culture.
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Innovation
We partner with our Customers to introduce technology innovation and continuous service improvement that enables transformation.
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User Experience
We deliver a differentiated end user experience with proactive support, flexible contact options, a productive support experience, and ownership / advocacy of end user productivity.
# of Minutes Workers Waste Each Day Due to IT Issues
% Incidents Resolved Without a Helpdesk Call
% of Employees That Rate IT Experience as Very Important
% of Users That Hard Reset Their Computer Each Week
Customer Success
Site and End User Support for a Fortune 100 Enterprise
Learn about how RL Canning helped a Fortune 100 enterprise transform site and end user support from reactive to proactive.
IT Service Desk and Field Support for CPS
Learn about how RL Canning partnered with CPS to transform IT Service Desk and Field Support Services.
State of Illinois Infrastructure Services
Learn how RL Canning is supporting the State of Illinois infrastructure service needs across multiple agencies and departments.
IT Managed Services for a Chemical Manufacturer
Learn about how RL Canning partnered with an integrated chemical manufacturer to modernize and manage their IT infrastructure.
What we are thinking
Want to catch up on what’s been happening lately? Check out our latest news and blog posts.